Contact us
Email support@crowd-clash.fun. Tell us what happened and your phone model. For a purchase problem, also tell us roughly when you bought and what.
Purchases
How do I restore my purchases?
Open Settings in the game and tap Restore purchases, signed in to the Google Play account you bought with and connected to the internet. No Ads, the Starter pack's skin and premium skins come back, on this phone or a new one.
Why didn't my coins come back?
Coins from coin packs (and the Starter pack's coins) are added to your game the moment you buy them, and then they're yours to spend. Because they're used up as you play, Restore purchases can't bring them back. If you bought coins and never received them, email us with roughly when you bought and which pack.
How do I get a refund?
Purchases are made through Google Play, so refunds go through Google Play's refund process. If Google can't help, email us. If a purchase is refunded, what it unlocked (No Ads or a skin) is removed from the game.
I bought something but it's still locked.
Make sure you're online, then open Settings and tap Restore purchases. A purchase that's still pending with Google Play (for example a payment that needs approval) unlocks once Google confirms it. Still stuck? Email us.
Your progress
Where is my progress saved?
On your phone. There's no account and no cloud save, so uninstalling the game or clearing its storage resets your progress (if your phone's own backup is turned on, Android may put the game's data back when you reinstall). Purchases of No Ads and skins aren't lost: they come back with Restore purchases.
Can I start over?
Yes. Settings → Reset progress starts the game from level 1. It keeps your settings and your purchases, and it can't be undone.
I changed my phone's clock and my daily rewards are waiting.
Daily rewards, missions and the treasury follow the game's own clock, so changing your phone's date or time doesn't speed them up. If the clock was moved, they wait until the real time catches up. Your daily streak pauses rather than resets, so you won't lose it by waiting.
Ads
How do ads work in Crowd Clash?
There are two kinds. Reward videos are always your choice: tap one to multiply your coins after a win, revive, get extra chest keys, or double your treasury or daily reward. Ads between levels only appear after a win, from level 15, at most one every few minutes, and never during a run or after a loss.
Can I turn ads off?
The No Ads purchase, also part of the Starter pack, removes the ads between levels. Reward videos stay available, but they only play when you tap one.
I watched a video but didn't get the reward.
The reward is given when the video finishes. If it was closed early, or the video couldn't load (for example when you're offline), there's no reward, but nothing else is lost: try again when you're back online.
Privacy and your data
How do I change my ad privacy choices?
Where they apply (in the EEA, the UK and Switzerland, and in US states with privacy laws), open Settings → Privacy choices in the game to change whether ads are personalized. You can also reset your advertising ID or opt out of personalized ads in your phone's settings.
How do I delete my data?
Your game data is only on your phone: uninstall the game or clear its storage to delete it. To have the purchase record held by our purchase service (RevenueCat) deleted, email us with roughly when you bought. The privacy policy explains what the game and its ad and purchase services handle.
Does Crowd Clash need an account?
No. There's nothing to sign up for. Purchases are tied to your Google Play account by Google, which is how Restore purchases finds them.